APPLICATION – All quotations or estimates provided by or bookings made with and/or all services rendered by or on behalf of …cc (‘the Company’) are subject to these terms and conditions (‘the Conditions’).

THE CLIENT AND AUTHORITY- The person requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as ‘the Client’).

THIRD PARTY SERVICE PROVIDERS – The Company provides Clients with travel and/or other services either itself or acting as agents for principals engaged in or associated with the travel industry, such as airlines. The Company represents such principals as agents only and accordingly accepts no liability for any loss, damage, injury or death which any Client may suffer as a result of any alteration,  act or omission on the part of or the failure of such principals to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by such principals (which is often constituted by the ticket issued by the principal), shall constitute the sole contract between the principal and the Client and any right of recourse the Client may have, will be solely against such principal.

BOOKING, DEPOSIT & RESERVATION – When making Bookings the Client must provide the Company with the traveller’s names and surname that comply with the details on the passport. Any discrepancies between the Booking names and surname and the names and surname in the passport could lead to deportation or refusal to allow the traveller to board a flight.

For tours and vacations advertised with estimated prices on the Company’s website, the Client will be required to request a quotation on the Enquiry form, before completing a Booking form on-line, or  telefax the completed Enquiry or Booking  form to the Company (‘the Website Booking Form’)

Once the Client has filled in the  Enquiry Form (‘the Enquiry’), the Company will prepare and provide the Client with a quote for tailor made  tours, for which a price estimate is not stipulated on the Company’s website, to the Client’s stipulated email address or telefax number. (‘the Estimate’).

A non-refundable deposit of 25% (‘the Deposit’) of the total tour price (‘the Tour Price’) as specified in the quote is required in order to secure the reservation, subject to payment of the balance of the Tour Price as specified herein. The Company will only make the reservation once the deposit has been received, and reserves the right to cancel any reservation if the deposit is not received within 14 (fourteen) calendar days of the date of the reservation, which date will be deemed to be the date the quote or the Website Booking Form is received by telefax / or accepted on the Company website. Upon receipt of the quote or the Website Booking Form duly completed and signed by telefax / or accepted on the Company website, and accompanied by the Deposit, the Client will be deemed to have confirmed all the information pertaining to the Client’s booking (‘the Booking’) as correct and the Company will, subject to availability, make the necessary arrangements to secure the Booking.

Upon receipt of the Deposit, the Company will issue the Client with a Booking confirmation, inclusive of an invoice, confirming the reservation. There may be circumstances beyond the control of the Company which may result in it being unable to confirm reservations at the time of issuing the invoice. In such instances, it will be clearly stated on the invoice that the booking is not yet confirmed.  Should the Company be unable to confirm the booking within 14 days of receipt of the deposit, it will give the Client the option of booking another tour, vacation or arrangement  ( as appropriate) with the Company or cancelling its booking, and receiving a full refund. Of the Deposit. Besides these specified remedies, the Company shall have no further liability to the Client.

If the Client is making a booking later than 8 weeks prior to the commencement of the tour or arrangement, the Client will be expected to settle the full price as quoted by the Company  for the particular tour or arrangement applied for with the Company.

PAYMENT AND PAYMENT TERMS – The balance of the quoted Tour Price or arrangement for which you have made a Booking, in full,  is due not later than eight weeks prior to departure or commencement of the tour or arrangement.  If the final payment is not received on time, the travel documents can be delayed and may necessitate the use of a courier service, which will be for the Client’s account or the Company may cancel the Booking. The Company reserves the right to charge the Client interest at a rate of 2% above the prime rate charged by the Company’s bank in the Republic of South Africa on any payment made after the due date.

PRICES – Note that the Company reserves the right to amend the Tour Price if an unreasonable time lapses between the date the Estimate is submitted to the Client and the date it is returned to the Company. Furthermore, prices are quoted at the ruling daily exchange rate and based on hotel, airfare and other relevant prices on the date of the Company’s quote. Until the Company has received payment of the Tour Price in full, it reserves the right to charge any fluctuations to the Client’s account and the Client undertakes to pay for any such fluctuation on demand.  Any refusal to pay the additional charge due to fluctuations will be regarded as a cancellation by the client and the client will be liable for the applicable cancellation fee as set out herein. However, once payment of the quoted and confirmed Tour Price in full is received, the Tour Price is guaranteed. Should it be a tailor made tour group Booking and the group number deviates from the number specified for the Booking, the Company reserves the right to re-cost the Tour Price and raise a surcharge. Should any Client refuse to accept and pay such surcharge, the Company reserves the right to cancel the tour and retain any payment made. The Client is responsible for checking for any changes in pricing prior to effecting a full and final settlement of the Booking price of the tour or arrangement.

Please note that credit card payments may be subject to a surcharge.

RESPONSIBILITY – All tours are booked and arrangements are made on the express condition that The Company, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage, accident, injury, death, delay or inconvenience to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however the same may occur. The Client indemnifies and holds harmless the Company, its employees and agents accordingly. The Company, its employees and agents shall further more not be liable for any consequential loss or damages whatsoever

INSURANCE – It is strongly advised that all Clients take out adequate insurance cover such as cancellation due to illness, accident, injury or other causes. Personal accident and personal liability cover are also recommended. The Company will not be responsible or liable if the Client fails to take adequate insurance cover or at all. It shall not be obligatory upon the Company to effect insurance for the Client except upon detailed instructions given in writing and all insurance affected by the Company pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and the Company shall not be obliged to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason; the Client will have recourse against the insurers only. Please note that various credit card companies offer limited levels of travel insurance, which the Company does not consider sufficient cover for international travel. Kindly check with the respective credit card companies in order to obtain the specific details of the cover.

TRAVEL DOCUMENTS – Documents (vouchers, itineraries etc) are only prepared and released on receipt of payment of the confirmed Tour Price in full and once the Company’s bank has cleared the funds. In the case of late bookings, the Company will release the documents as soon as possible. In certain circumstances it may only be possible for internal and regional air tickets and or hotel vouchers to be handed to the Client on arrival, in South Africa, by the Company.

PASSPORTS, VISAS & HEALTH – It is  entirely the Client’s duty to ensure that all passports and visas are current, valid,  obtained on time, and will be valid for at least six months after return to home country and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with the Company and your medical doctor before travelling. The Company will endeavour to assist the Client but such assistance will be at the Company’s discretion and the Client acknowledges that in doing so, the Company is not assuming any obligation or liability and the Client indemnifies the Company against any consequences of non-compliance.

MALARIA AND OTHER TROPICAL DISEASES: WARNING

Where certain parts covered by your itinerary are areas where there is a high-risk of malaria and other tropical diseases, we strongly recommend that the necessary precautions be taken in this regard. We recommend that you check with your medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon your arrival in Africa or any other tropical or sub-tropical destination.

AMENDMENT FEES – An amendment fee of R 300.00 per booking amendment will be levied for any changes to the confirmed itinerary. Changes will only be effected, if it is possible to make the amendments requested by the Client. This charge is levied to cover administration expenses involved. Please note that where other service providers are also involved in the booking, they may levy their own amendment fee, which will be payable by the Client. Credit card payments may incur a fee for cancellations.

CANCELLATION   BY CLIENT- In the event of Clients cancelling their reservations, the Company will apply a cancellation fee penalty;

The maximum cancellation fee, which will be imposed in the event of a Client cancelling, is as follows:

Deposit of 25% non-refundable

Up to 45 calendar days prior to departure, 45% of the total, final invoiced booking price, minus the non-refundable 25% deposit

44 to 30 calendar days prior to the date of departure, 65% of the total, final invoiced booking price, minus the non-refundable 25% deposit

29 to 14 calendar days prior to the date of departure, 85% of the total, final invoiced booking price, minus the non-refundable 25% deposit

13 or fewer days prior to the date of departure, 100% of the total, final invoiced booking price, minus the non-refundable 25% deposit.

Should the client fail to cancel the Booking or arrangement with the Company, the Client will be liable for paying the full Booking price for the tour or arrangement.

Credit card payments may incur an additional fee.

CANCELLATION BY COMPANY

In the unlikely event of the Company having to cancel a tour due to unforeseen circumstances, the impact of which could not have been avoided, with the best efforts of the Company, or having been obliged to make major changes to the content and/ or details of the tour, the Client shall not be entitled to any compensation, beyond the following options.

  • Confirmation of acceptance of the new, changed details of the vacation, tour or arrangement
  • Cancellation of the vacation, tour or arrangement booked, and receiving a full refund of the amount paid,  minus reasonable administrative expenses;
  • Purchasing a different tour with the Company to the same standard as the previous vacation, tour or arrangement

The client should please note that refunds on airline tickets could take up to 12 weeks, and that the Company cannot make refunds before receipt of funds from Third Party Service providers.

CANCELLATIONS DUE TO FORCE MAJEURE

The Company cannot be held liable for failing to comply with its obligations due to force majeure. The definition of force majeure includes events such as delays and/or defaults caused by conditions beyond its control, including but not limited to Acts of God, Government Restrictions (including the denial and/or cancellation of any export or other necessary licence), wars, acts of terrorism, insurrections and/or any other cause beyond reasonable control of the party whose performance is affected.

UNSCHEDULED EXTENSIONS – In the unlikely event of there being unscheduled alterations to the itinerary caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of the Company, its agents or principals, it is understood that expenses relating to these unscheduled extensions (hotel accommodation etc) will be for the Client’s account.

ITINERARY VARIATIONS & TRANSFERS – While every effort is made to keep to all published itineraries, the Company reserves the right to make changes for the Client’s convenience e.g. in some cases, weather conditions can necessitate an alteration in the tour itinerary and this does not constitute any reason for refund.

BREAKAWAYS – While it is possible to break away from planned holiday itineraries, it is understood that such breakaways will be for the Client’s account.

OPTIONS IN SCHEDULED TOURS – Where options are indicated in scheduled tours, it is understood that the cost involved, which are additional to the scheduled tour costs, will be for the Client’s account. In such instances, the Company will act as an agent for Third Party Service Providers.

SPECIAL REQUESTS – While the Company cannot guarantee that it will accommodate special requests it will use its best efforts to accommodate such requests, wherever possible. Special requests will only be considered if they are addressed to the Company in writing or on the Enquiry form and are received in good time before the commencement date of the tour or arrangement booked with the Company.

COACH       & AIR CHARTER – Please note that the flying services and coach transfers are sub-contracted to independent companies. They are responsible for this component of the itinerary. The Company will not be liable for any additional flying/transfers outside of the quoted itinerary. This will be for the Client’s account.

LAW & JURISDICTION – South African law and the jurisdiction of South African courts will govern the relationship between the Client and the Company.  The Company shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.

CONDUCT – The Client agrees that he/she will at all times comply with the Company’s or others’ requirements in regard to his/her conduct and he/she will not in any way constitute a hindrance to any other passenger on the tour.

AMENDMENTS – No amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless the Client has indicated its acceptance on the Company’s website/ by telefax and a duly authorised representative of the Company has also indicated the Company’s acceptance on the Company’s website.

REFUNDS – Except as indicated herein, no refunds will be considered in any circumstances whatsoever.

CURRENCY DECLARATIONS – The Client must lodge a currency declaration (in the event of trans-border travel) with the Company before the travel documents will be released.

LIMITATION OF LIABILITY – The Company will under no circumstances be liable for any claim whatsoever, unless such claim is due to the gross negligence of the Company and such claim is lodged in writing with the Company within 30 (thirty) calendar days after the end of the Booking. Under no circumstances will the Company be liable for any indirect or consequential loss or damage.

LEGAL FEES – The Client will be liable for all legal fees on an attorney and own client scale in the event that the Company has to engage a lawyer to enforce any of its rights or otherwise.

CONFIDENTIALITY – The Company undertakes to deal with all Client information of a personal nature on a strictly confidential basis.

BOOKING ON BEHALF OF A GROUP, LEGAL ENTITY OR ANOTHER PERSON

For legal reasons, if the Client is making a booking on behalf of a Group, legal entity or another person, he/she should ensure that a written mandate or resolution authorising him/her to make and confirm the booking is obtained before making the booking. Failure to do so may result in travel documents and vouchers being delayed, and/or all bookings being cancelled and/ or payments being forfeited. The Client will also be required to acknowledge on the Company’s website that he/she is duly authorised to make the booking on behalf of another person, Group or legal entity as per the conditions of this clause. The Client will be held personally liable in the event that such authority is not verified by means of a written mandate or resolution, and is not acknowledged on the Company’s website.

BOOKINGS MADE BY A LEGAL MINOR

If the Client is under the legal contracting age of 18, his/her parents will be required to co-authorise the booking and its confirmation, with the Client, on the Company’s website.

ENTIRE CONTRACT – The Conditions constitute the entire terms of the relationship between the parties. No other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever regulating the relationship exist and the Client acknowledges that he/she has not relied on any matter or anything stated on behalf of the Company or otherwise that is not included herein.